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Frequently Asked Questions

Our brides are our constant source of inspiration and provide valuable feedback to us. If you have any questions you feel can be useful to other brides as well, please email us at admin@lovemetwice.com.au and we will look at adding to the list below.

FAQ's

Can I visit you in your boutique?

Due to lockdowns and restrictions during 2020 & 2021, we made the decision not to renew our commercial lease in April 2021.

Whilst we make upgrades to our home studio or asses the best timing for us to re- enter hosting a commercial space, we will be offering online appointments and sales for the time being.

We have been operating since 2008, so we are not going anywhere, just needing to be flexible with current circumstances.

I have a dress I want to sell, can you help me?

We are proud to have been Melbourne's most popular consignment bridal boutique since 2008. Whist we are assessing the best time to reopen a commercial space, we can offer online listings only.

We can include your gown amongst our online collection, or alternatively there are other online platforms such as Still White where you can list your gown.

Our online listing option is a little different to the others available. Please see our Services page here to see if our current process will suit your needs.

We will advise when consignment is available again. We hope to make this available in the near future.

I have a dress I wish to donate, do you take them?

We are honoured to have been able to donate gowns to a number of charities on behalf of our clients over the years. The ones we used to be affiliated with are no longer operating or overflowing with donations. (Past organisations have included 'The Tiara Project' & Angel Gowns Victoria. )

We have limited space in our studio, so we can accept a few to be recycled within our organisation. These dresses are repurposed and priced to cover wages and business costs for the time it takes to transform. They are not priced for excess profit. We believe in recycling and keeping textiles out of landfill where possible.

Alternatively, we can do a shoutout on our FB page for brides to contact you directly to give away. To discuss your preference, please feel free to use our contact form on our home page, or message us through our FB or Instagram.

Arranging donations takes a lot of time on it's own. Besides the usual local charity stores, we do not currently have specific organisations we can donate on your behalf. 

For those who run or are part of a registered charity that would like to be considered as a referral for donations, please contact us as admin@lovemetwice.com.au

I love what you do and the gowns you offer, but I'm not confident in purchasing online.

We understand there is nothing quite like trying a dress on a feeling that it's 'the one'.

Since starting in 2008 we have been fortunate to include interstate and international brides amongst our clientele. This process has always involved detailed discussions about style, measurements and potential alterations. Live video calls and or pre-recorded video tailored to your specific enquiry is available.

It is our absolute joy to assist brides find their dream dress. So let's jump on a call and see if we can assist you in finding the one!

Also, please check each gown listing, as some do have a refund and return option. (Please note, not all gowns are in our style studio. Many are listed on behalf of private individuals or other designers.)

I have an idea of what I'm looking for, but can't find anything similar on your website.

We love nothing more than to see gowns that already exist being personalised into the dream dress of a new bride.

Our stylists have extensive design and alterations experience. Feel free to let us know your ideas and we will be delighted to make suggestions on how to make your gown ideas come to life.

This might include transforming a gown from our listed collection or a referral to another seller that might have what you're looking for.

I'm worried the dress I like won't fit me perfectly.

It is quite rare that a pre-loved or ready to wear gown will fit perfectly without some sort of adjustment.

When we conduct our styling appointments we look at your measurements and discuss potential areas of the dress you are interested in and what you might like to do to make it fit closer to your individual body.

We like to take the mystery out of it, so you can make an informed decision prior to purchase.

In the very lucky circumstances, you will come across certain styles made from certain fabrics that will not require adjustment. Or even better, the previous bride is a body double, or you happen to be the proportions that a designer used for their sampling (every designer is a little bit different) 

If you need assistance to find an alterationist, we are happy to refer resources to help you find one suited to your location and needs.

I'm excited to start looking for my wedding dress, but am finding it overwhelming. Where do I start and how will I know what suits me?

We are quite certain that for a bride, organising the bridal outfit is one of the most exciting and potentially most time consuming aspect of planning the wedding.

A great starting point can be as simple as starting a pinterest board of ideas. Our stylists are more than happy to chat to you about how you can go about refining your style ideas along with tips on what will suit your body type and overall theme and style of your wedding.

Feel free to book a consultation and we can get you started.

We also have a favourites feature on our website, so you can create a member profile and start to save ideas from our collection to refer back to.

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